Our process
Every listing earns its place.
When a young person is scared and reaching out, they shouldn’t have to wonder whether a resource is safe. So nothing appears on Outline until it clears the same review — here’s exactly what that looks like.
Why we’re strict about it
A directory is only as trustworthy as its worst listing. One provider who turns out to be dismissive — or worse, hostile — can undo the courage it took to reach out in the first place. We’d rather list fewer resources we’re confident in than a long list we can’t stand behind.
Our review is handled by trained team members and reviewed with affirming clinicians. We look at public commitments, credentials, cost, and the actual experience of reaching out.
The checklist
What every resource has to clear.
A clear affirming stance
Public, specific support for LGBTQ+ people — not a vague “all welcome.” We look for language and policies that show genuine affirmation.
Verified credentials
Licenses, accreditation, and organizational standing confirmed through official sources before anything is listed.
Honest, transparent cost
We prioritize free and low-cost options and state the real price, so no one is surprised by a bill.
Actually reachable
We test that phone lines, chats, and forms work and that hours are current — a dead link is a broken promise.
Re-checked on a cycle
Listings are reviewed regularly, and crisis information is re-verified so nothing drifts out of date.
What gets a resource removed
Just as important as what we add is what we take down. A listing comes off Outline immediately if:
Spotted something that doesn’t belong? Tell us — reports from the community are a real part of how we keep this list safe.
Vetted so you don’t have to
When you’re ready, the right door is easy to find.
Browse resources that have already cleared every check above.
Find resources